Shipping & Delivery Policy

1. Where we ship

We ship to street addresses in the contiguous United States. Orders to Alaska, Hawaii, U.S. territories and APO/FPO addresses are quoted individually — contact us before ordering. We do not ship internationally, and we cannot deliver to P.O. boxes for items requiring a signature.

2. Processing times

Orders are picked and packed at our Sugar Land, TX facility on business days (Monday–Saturday, excluding federal holidays). Processing begins once payment is confirmed and normally completes within one business day.

3. Shipping methods and rates

• Standard delivery — $6.95, arriving 3–5 business days after dispatch. Free on orders over $49.
• Express delivery — $14.95, arriving 1–2 business days after dispatch.
• Store pickup, 17326 Lantana Dr, Sugar Land, TX — free, normally ready within four hours.

Delivery estimates are estimates, not guarantees. Carrier delays, severe weather and address problems can extend them.

4. Tracking

A tracking number is emailed when your parcel is handed to the carrier. You can also check status on our order tracking page using your order number and email address.

5. Packaging and product condition

We ship shelf-stable grocery products. Items are packed to protect glass and liquids, and fragile goods are cushioned separately. We do not currently ship frozen or chilled products requiring temperature control.

6. Delivery problems

• Damaged, leaking or missing items: report within 48 hours of delivery with your order number and, where possible, photographs.
• Carrier marked delivered but not received: contact us within 7 days so we can open a carrier trace.
• Incorrect address supplied at checkout: re-delivery may incur an additional shipping charge.

7. Title and risk

Title and risk of loss pass to you on delivery to the address you supplied. Where a parcel is left at your instruction in an unattended location, risk passes at the point of that delivery.

8. Food safety on arrival

Inspect packaging on arrival. Do not consume any product whose seal, can or jar is damaged, swollen or compromised. Report it to us and dispose of it safely. Storage guidance printed on each product's packaging takes precedence over any general guidance on this site.