Returns & Refund Policy

1. Reporting a problem

Contact us within 48 hours of delivery for damaged, leaking, expired, incorrect or missing items. Email info@zkmenterprise.sbs with your order number, the item SKU and photographs where possible, or call +1 (316) 881-8931.

2. What we accept for return

• Items delivered damaged, leaking or with compromised seals.
• Items delivered incorrectly, or missing from your order.
• Items delivered at or beyond their best-before or use-by date.
• Unopened, undamaged non-food household goods in resalable condition, returned within 30 days.

3. What we cannot accept

For food safety reasons we cannot accept returns of opened food or beverage products, or of unopened food products that have left a temperature- and handling-controlled environment, except where the item was damaged, incorrect, or expired on arrival. This limitation does not affect your rights under applicable state or federal consumer protection law.

4. Return method

Do not ship anything back before contacting us. Where a physical return is required we issue a prepaid label. Where a return is impractical or unsafe (for example a leaking container), we will ask you to dispose of the item safely and will refund or replace it without a physical return.

5. Refunds

• Approved refunds are issued to the original payment method.
• We process refunds within 3 business days of approving the claim; your bank or card issuer may take a further 5–10 business days to post the credit.
• Where the fault is ours, we refund the item price, any tax charged on it and the attributable shipping cost.
• For change-of-mind returns of eligible household goods, outbound shipping is not refunded.

6. Replacements

You may request a replacement instead of a refund. Replacements ship at no additional charge, subject to stock availability. If the item is out of stock we will refund it.

7. Escalation

If you are not satisfied with the outcome of a claim, ask for it to be escalated to a supervisor at info@zkmenterprise.sbs. Nothing in this policy limits any right or remedy available to you under the laws of the State of Texas or applicable federal consumer protection law.