Frequently asked questions
How long does delivery take?
Standard delivery arrives in 3–5 business days and express in 1–2 business days, counted from the moment payment is confirmed. Store pickup at Sugar Land is usually ready within four hours during opening hours.
How much is shipping?
Standard shipping is $6.95 and free on orders over $49. Express shipping is $14.95. Store pickup is free. Rates apply to the contiguous United States; we will quote separately for Alaska, Hawaii and U.S. territories.
Do you charge sales tax?
Most grocery food products are exempt from Texas sales tax. Non-food household items are taxed at the applicable state rate, currently 8.25% in Texas. The exact tax is shown before you place your order.
How do you handle payment security?
Card details are never entered into or stored on this website. Payment is completed with our PCI-DSS compliant payment processor, and we only receive confirmation that a payment succeeded.
Where do I find ingredients, allergens and nutrition information?
Each applicable product page lists the ingredient statement, allergen declaration and typical nutrition values supplied by the manufacturer. Formulations can change without notice, so always read the label on the item you receive.
Can I cancel or change an order?
Yes — cancellations are free of charge until your order enters packing. Email info@zkmenterprise.sbs with your order number or call +1 (316) 881-8931 as soon as possible.
What if an item arrives damaged or is missing?
Report it within 48 hours of delivery with your order number and a photo where possible. We will replace the item or refund it, including any shipping charge attributable to that item.
Do you sell age-restricted products?
No. Our catalogue does not include alcohol, tobacco or other products that carry a legal minimum purchase age. Where a product carries a safety notice — for example honey and infants under 12 months, or household cleaning products — it is stated on the product page.
Do you ship internationally?
Not at present. We ship within the United States only.
Do I need an account to order?
No. You can check out as a guest. An account simply keeps your order history and wishlist in one place.
Still stuck? Contact our team — or call +1 (316) 881-8931, Monday to Saturday, 8:00am–7:00pm ET.